Crappy customer care… Can not visited mortgage administrator. Become re-finance techniques. Turned-in all of the papers, missed 5 closings. Nonetheless prepared! Taking a loss. Difficult customer care. Bad package! Exactly how did they arrive at 4.5 mil inside the transformation? Pose a question to your States Attorney Workplace.
It continue move us to the latest mortgage processors
Awful customer service. I have been talking about good refinance since the no closer to closure than I became within the Summer. Customer care are a tale. They simply transfer me to different people, i am also bounced doing such as a baseball. Very troubled and you can furious and in the morning swinging my mortgage at the earliest opportunity. Do not recommend New Rez anyway.
My loan are which have Ditech and it try offered to help you The fresh Rez
Don’t use NEWREZ….most significant error I have generated. Already been seeking to refi. Since Will get it is now Oct nonetheless waiting. I’ve delivered the same paperwork in multiple times. Can not reach some one because of the cellular phone. My personal mortgage was recognized 8 weeks back however prepared. This company try a tale wade someplace else.
The Rez is the terrible mortgage company!! The new Rez entitled and you can available to refi my loan on an effective straight down interest. The mortgage Administrator Ryan said it would be simple no issue. He and told you no need for the next appraisal due to the fact financing was just one year old and we also were not taking any more money out! HA… 5 days later he’s requesting docs they currently have. The borrowed funds Processor chip dont comprehend the docs We publish to their safe web site. Brand new seriously poor lender I’ve ever before worked with! Save your self the new frustration and acquire another bank!!
NewRez/Shellpoint obtained the financial away from Ditech. Basic percentage in order to NewRez was at , which i build through the NewRez website to possess automatic money with the first of per month. Every ran really up to . It never ever got the new payment that was supposed to be removed from our bank account! I failed to notice until we got a visit into the off specific strange matter saying they certainly were NewRez, don’t speak to her or him once we didn’t acknowledge the amount. Checked-out the account on the internet through their website and you may reduced and you may behold the fresh October fee had not started automatically acquired! Got into the mobile phone with NewRez customer care instantly locate out that was happening and you can is actually advised it actually was specific form of glitch. Actually, payments having been animated getting commission well since the ! There can be lots of money in the fresh savings account because of it! I spoke with one or two some other individuals to the , on second person taking the commission over the telephone which have the latest declaration off their there will be no late costs, zero percentage therefore might be ACH. It’s now as well as on their webpage El Paso installment loans no bank account it is showing me that it’s an unapplied percentage! What the heck, this is actually the Oct step 1 commission and must were applied therefore Instantaneously to the . Therefore we log in to the telephone again with these people now and you will query what’s happening? Are told one she’d immediately consult it is put on this new Oct fee and you aren’t later We called all of our bank right after conversing with NewRez for the and the bank told you zero take to at commission got expected because of the NewRez/Shellpoint, they (the bank) commonly ending people payment and we keeps a lot of currency to fund 4 years of payments! I have lower than 12 months kept with this first financial and so are certainly considering visiting the state lawyer general’s workplace, the better business agency, hiring a legal professional and you will expenses that it off today. All of our on line account that have NewRez reveals another fee becoming auto-reduced is set to own Late step 1, in case we you will need to look at the planned automated payments, it confides in us we can’t just like the account was overdue. This is so that completely wrong into of several account! I’ve Not ever been late into the 29 ages with this financial fee therefore we features the best credit rating more than 850! Are they now attending fuck our credit history? Stay away from Her or him!
